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About UnlockTalent.gov

In 2014, the U.S. Office of Personnel Management (OPM), in partnership with several other Federal agencies, developed UnlockTalent.gov. UnlockTalent.gov addresses the need to unlock the talent of today’s workforce and build the workforce needed for the future. UnlockTalent.gov is an interactive tool designed to help agency leaders and practitioners make data-driven decisions and design initiatives to create a culture of engagement and excellence within their agency.

Since 2015, UnlockTalent.gov has been a tool that both the public and agency employees can use. Unlocktalent.gov contains data from both the OPM Federal Employee Viewpoint Survey (OPM FEVS) and the Enterprise Human Resources Integration (EHRI) database, which contains a variety of workforce demographic information. Agencies are encouraged to use UnlockTalent.gov to better understand their workforce through data, in order to create the most effective workforce for their employees. The dashboard provides agencies insight into their workforce, allowing them the ability to forecast the short-and long-term needs of their employees to enhance decision making and improve the organization.

How to Register

If you are a Federal employee with a valid government email address, you may gain access to UnlockTalent.gov by completing the registration form. An email will be sent to your government email address for validation that contains additional log in information.

If you already have login information for UnlockTalent.gov, you will be asked to complete information regarding the agency and component (if applicable) where you are employed. This information is used to ensure that you are given access to the correct agency.

Because UnlockTalent.gov is a dashboard for government employees, the only information available to the general public are the overall employee engagement and global satisfaction scores for each agency that participates in the FEVS. As a registered user, you will be able to see the Employee Engagement Index scores and Global Satisfaction Index scores for each component with more than ten responses, as well as overall agency scores. You will also have access to the Agency Indicators page and Community of Practice page. The Community of Practice page provides information to help agencies remain current with research and best practices and allow for proactive responses to changes.

Data Overview

The information used to populate UnlockTalent.gov comes from the Enterprise Human Resources Integration (EHRI) data warehouse and the OPM Federal Employee Viewpoint Survey (OPM FEVS).

The EHRI data warehouse is a centralized warehouse for the storage of human resources, payroll, and training information for the Executive Branch civilian workforce. This data is used as the foundation for OPM's public data tool FedScope. It also provides the basis for OPM's official reporting source - the EHRI Statistical Data Mart (SDM), and is the administrative data and population frame used to select the sample for the FEVS.

The FEVS is a tool that measures employees' perceptions of whether, and to what extent, conditions characterizing successful organizations are present in their agencies. These employees include both full and part-time workers, relatively new hires to long-time employees, and the vast array of occupations that make up our Federal workforce. Survey results provide valuable insight into the challenges agency leaders face in ensuring the Federal Government has an effective civilian workforce and how well they are responding. For more information about the FEVS visit www.opm.gov/fevs.

Agency Indicators Page

The Federal workforce plays an important role in executing the missions of Federal agencies. Therefore, Federal agencies must integrate the Strategic Human Capital Management processes used to support and manage the workforce into agency planning and management processes, remain current with research and best practices, allow for proactive responses to changes, and seek to maximize the efficiency and effectiveness of Human Resource (HR) service delivery continuously. This will allow agency leadership to make the most out of the Federal workforce to achieve results. Strategic human capital management systems, standards, and focus areas are defined within the Human Capital Framework (HCF). The four systems that make up the HCF provide definitions and standards for human capital planning, implementation, and evaluation. The HCF systems and standards are:

Strategic planning and alignment. A system that ensures agency human capital programs are aligned with agency mission, goals, and objectives through analysis, planning, investment, and measurement. The standards for the strategic planning and alignment system require an agency to ensure their human capital management strategies, plans, and practices

  1. Integrate strategic plans, annual performance plans and goals, and other relevant budget, finance, and acquisition plans;
  2. Contain measurable and observable performance targets; and
  3. Communicate in an open and transparent manner to facilitate cross-agency collaboration to achieve mission objectives.

Talent management. A system that promotes a high-performing workforce, identifies and closes skill gaps, and implements and maintains programs to attract, acquire, develop, promote, and retain quality and diverse talent. The standards for the talent management system require an agency to:

  1. Plan for and manage current and future workforce needs;
  2. Design, develop, and implement proven strategies and techniques and practices to attract, hire, develop, and retain talent; and
  3. Make progress toward closing any knowledge, skill, and competency gaps throughout the agency.

Performance culture. A system that engages, develops, and inspires a diverse, high-performing workforce by creating, implementing, and maintaining effective performance management strategies, practices, and activities that support mission objectives. The standards for the performance culture system require an agency to have:

  1. Strategies and processes to foster a culture of engagement and collaboration;
  2. A diverse, results-oriented, high-performing workforce; and
  3. A performance management system that differentiates levels of performance of staff, provides regular feedback, and links individual performance to organizational goals.

Evaluation. A system that contributes to agency performance by monitoring and evaluating outcomes of its human capital management strategies, policies, programs, and activities by meeting the following standards:

  1. Ensuring compliance with merit system principles; and
  2. Identifying, implementing, and monitoring process improvements.

Using the HCF as a guide, the Agency Indicators page highlights data within each area that can contribute to a high performing organization and better align human capital activities with an agency’s mission and strategic goals. It allows agencies the ability to forecast the short- and long-term needs of their workforce to enhance decision-making and improve the overall health of the organization. This can increase employee engagement and overall satisfaction. Using the information on this page will help agencies prepare for the future, continue to strive for a diverse workforce, and create lasting sustainability.

Indices

The OPM FEVS encompasses several index measures. Individual survey items provide very specific information on a particular subject. However, an index can provide more comprehensive information on a wider topic area; an index combines several items that refer to different facets of a broader area of consideration.

The advantage to using an index is that the results are more stable than results from a single item. A single item is sensitive to changes that affect the smaller area it measures. However, an index, because it is made up of several items, requires many respondents to change opinions on several items to yield a change in the overall index result. There are two indices displayed on the UnlockTalent.gov dashboard: the Employee Engagement Index and the Global Satisfaction Index.

The OPM FEVS Employee Engagement Index is a measure of the engagement potential of an agency’s work environment – the conditions that lead to engagement. This index includes three subfactors: Leaders Lead, Supervisors, and Intrinsic Work Experience. Each of the subfactors reflects a different aspect of the engaged work environment.

The 15 items that make up the Employee Engagement index are:

Leaders Lead:
  • In my organization, senior leaders generate high levels of motivation and commitment in the workforce
  • My organization's senior leaders maintain high standards of honesty and integrity.
  • Managers communicate the goals and priorities of the organization.
  • Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?
  • I have a high level of respect for my organization's senior leaders.
Supervisor:
  • Supervisors in my work unit support employee development.
  • My supervisor listens to what I have to say.
  • My supervisor treats me with respect.
  • I have trust and confidence in my supervisor.
  • Overall, how good a job do you feel is being done by your immediate supervisor?
Intrinsic Work Experience:
  • I feel encouraged to come up with new and better ways of doing things.
  • My work gives me a feeling of personal accomplishment.
  • I know what is expected of me on the job.
  • My talents are used well in the workplace.
  • I know how my work relates to the agency's goals and priorities.

The Global Satisfaction Index provides a more comprehensive indicator of employees’ overall work satisfaction. The index is a combination of employees’ satisfaction with their job, their pay, and their organization, plus their willingness to recommend their organization as a good place to work. The four items that make up the Global satisfaction Index are:

  • Considering everything, how satisfied are you with your job?
  • Considering everything, how satisfied are you with your pay?
  • Considering everything, how satisfied are you with your organization?
  • I recommend my organization as a good place to work.

Privacy

All OPM FEVS responses are confidential. OPM makes every effort to ensure any responses cannot be identified nor linked with any individual. When data is reported to the agencies it is provided in grouped or compiled format, so one person’s opinions cannot be ascertained. Data files released have data “masked,” meaning if too few people are in a certain category within an agency or subcomponent of an agency, OPM will hide data that could identify a person (tenure, demographic info) to ensure that no one’s opinions can be identified.

The routine uses of the OPM FEVS include collecting information to study and report attitudes and perceptions about Human Capital programs and policies that will assist in the formulation of policies which may be needed to improve the working environment. The information provided through the survey questions will be analyzed and reported for the whole Federal workforce population and for certain subgroups.

In any public release of OPM FEVS results, no data will be disclosed that could be used to identify specific individuals.

Login/PIV FAQs

If you are a Federal employee with a valid government email address, you may gain access to UnlockTalent.gov by completing the registration form. An email will be sent to your government email address for validation that contains additional log in information.

If you already have login information for UnlockTalent.gov, you will be asked to complete information regarding the agency and component (if applicable) where you are employed. This information is used to ensure that you are given access to the correct agency.

Because UnlockTalent.gov is a dashboard for government employees, the only information available to the general public are the overall employee engagement and global satisfaction scores for each agency that participates in the FEVS. As a registered user, you will be able to see the Employee Engagement Index scores and Global Satisfaction Index scores for each component with more than ten responses, as well as overall agency scores. You will also have access to the Agency Indicators page and Community of Practice page. The Community of Practice page provides information to help agencies remain current with research and best practices and allow for proactive responses to changes.

If your agency allows use of smart cards with UnlockTalent, you should link your smart card to your UnlockTalent account.
If you do not know or have forgotten your password, click Forgot Password on the login page to reset your password.
You will only need to register your card once. Once your card is registered, it is linked to your UnlockTalent account. In most cases, you will not need to register your card again even if your card is updated.
Follow the below instructions to register your card with your UnlockTalent account:
  1. Ensure your card is in the card reader.
  2. Navigate to the UnlockTalent website.
  3. Click Log in with Your Smart Card.
  4. Certificates will then be available to select.
  5. Select the "authentication" certificate. How do I login with my smart card?
  6. Enter your PIN.
  7. You will be prompted to register your smart card to your account.
  8. Enter your user name associated with your UnlockTalent account and your password.
  9. Once you receive the registration success message, go back to the login page and click on the Log in with Your Smart Card to log in with your smart card.
If your card has been updated in a way that breaks the registration with your account, you will see the smart card registration page again. UnlockTalent will not allow you to register more than one card per an account.
Most Federal employees will have at least two certificates on their smart card. In many cases, Federal employees will have three certificates.


The certificates that can be found on most smart cards are:
  • Authentication Certificate (necessary for UnlockTalent login) - Used by computers to verify who you are and log in to your agency's network or software programs or websites.
  • Signing Certificate - Used to digitally sign electronic documents (i.e. Adobe Acrobat PDF files)
  • Encryption Certificate (less common) - Used to digitally encrypt email messages
  • Other Required or Optional Certificates - As per your agency's policy
At a minimum you should see the certificates with your name on them. You may also see certificates from other persons in your agency that have either logged in on your computer or who have accessed an application on your computer with his/her smart card. These can easily be removed without causing any issues. Please contact your agency's technical support or help desk for assistance.
You will be able to log in with your smart card once your account has been created and you have successfully registered your card. If you have not registered your smart card yet, please follow the instructions for How do I register or link my UnlockTalent account with my smart card?

The Certificate Selection window will show you the available certificates on your smart card. Locate the certificates with your name on them that have not passed the expiration date. Only the Authentication Certificate is valid and can be used to login to UnlockTalent.

 

Note: Sometimes the order of the certificates displayed will change, especially if your card was recently updated. Please do not rely on the order (i.e. it's always the first one in the list) to select the correct (authentication) certificate.

To log in with your smart card, please follow the steps listed below.

  1. Ensure your card is in the card reader.
  2. Navigate to the UnlockTalent website.
  3. Click Log in with your Smart Card.
  4. Certificates will then be available to select.
  5. Verify that certificates with your name appear.
  6. If the certificate date appears, make sure the certificate has not expired (the current date is equal to or within the From and To dates).
  7. Select a certificate if one is not already selected.
  8. Skip the following steps if the screen/dialog shows enough information to determine the Authentication certificate.
Selecting the Authentication Certificate
  1. Click on the Certificate Information button or the Click here to view certificate properties link. A new window titled Certificate will appear.
  2. Find the tabs underneath the window title - General, Details, Certification Path. Make sure the General tab is selected.
  3. The inner box titled Certificate Information will display some basic details about the certificate. This includes who the certificate is Issued to (should have your name) and the valid dates - current date should be equal to or within the Valid From and Valid To dates.
  4. There may be a statement in the inner box "This certificate is intended for the following purpose(s):" If so, look for a long policy number that has numbers separated by periods.
  5. If the policy number ends in an 8, 12, or 13 then this is likely the authentication certificate and can be used to login to UnlockTalent. If so, click on the OK button to close the Certificate window. Otherwise, continue with the next steps.
  6. If the policy number is not displayed here, we can find the information by checking the certificate details. Click on the Details tab under the window title to view the certificate details.
  7. The Details tab is selected. Make sure all of the certificate details are displayed by verifying or changing the "Show:" drop down to "All".
  8. In the box that displays the certificate details (Field and value columns), look for the "Enhanced Key Usage" field and click on it. (If the value cannot be found, this means that the currently selected certificate is not the authentication certificate. Click on the OK button to close the Certificate window and choose another certificate. Follow the same process to determine if the selected certificate is the authentication certificate. Otherwise, continue with the next steps.
  9. The "Enhanced Key Usage" value will display in the box on the screen below the certificate details. The correct (authentication) certificate to use to login to UnlockTalent should have both the "Client Authentication" and "Smart Card Logon" values. The policy numbers within the parenthesis do not matter and are standard identifiers for the policies.
  10. Click on the OK button to close the Certificate window.
  11. If you have found the authentication certificate, leave the current certificate selected and click the OK button on the Select a Certificate screen to login with. Otherwise, select another certificate and follow the same process to determine if the selected certificate is the authentication certificate.
If you are unable to find your valid, authentication certificate to login with, please contact your agency's technical support or help desk for assistance. This is something that has to be corrected on your computer and is not related to UnlockTalent. The support person will need to remove and reload to your computer the certificates from your smart card.
The Certificate Selection window will show you the certificates that are on your smart card and available. You should have at least one certificate that is displayed. Most Federal employees will see at least two certificates on their card. You may see certificates from other employees.

  1. Verify that you can access your agency's network and other applications with your smart card.
  2. Check the smart card itself to make sure that the silver contact chip on the card is clean and not scratched.
  3. Ensure your smart card is inserted fully into the card reader.
  4. Verify that the card reader light is on - indicating that the card reader is working.
  5. If necessary, remove your smart card from the reader and reinsert it.
  6. Check that the card reader is working. You may want to try another card reader - possibly one that you can connect externally to your computer's USB port.
  7. If you are sure that the card reader is working, open up the smart card program on your computer (i.e. ActivClient) and make sure it can read the certificates on your card.
  8. If the above does not work, restart your computer and leave your smart card in the reader. Sometimes this will reload your smart card's certificates.
  9. You may need to install or register your certificates with your computer. Since this could be a computer related issue, please contact your agency's technical support or help desk for assistance.
Your computer and browser stores in memory the certificate that was selected on the "Certificate Selection" window. This is behavior that is built into the computer and the browser to speed up the smart card authentication process for subsequent logins on a particular site. The selection is stored in memory until a certain time limit has expired, the computer is rebooted, or the SSL (Secure Sockets Layer) memory state has been manually cleared in the browser by the user. This is typical smart card authentication behavior and would occur the same way if you logged into another website that uses smart cards for login. This process is not related specifically to the UnlockTalent website.

The settings related to this behavior exists on your computer and was set by your agency's global computer policy. Therefore, the ability to enable or disable the storing of selected certificates would be a decision to be made by and action necessary to be taken by your agency's computer support team. The same would apply to the time limit that the stored selected certificate is stored in memory. UnlockTalent has no control over these settings. Please consult your agency's smart card guidance for further information. Contact your agency's technical support or help desk for assistance.
Your computer and browser stores in memory the certificate that was selected on the "Certificate Selection" window. This is behavior that is built into the computer and the browser to speed up the smart card authentication process for subsequent logins on a particular site. Each agency may decide and set the length of time for the stored certificate to be removed from memory. The time limit could be several minutes to several hours.

The settings related to this behavior exists on your computer and was set by your agency's global computer policy. Therefore, the ability to change the time limit that a selected certificate is stored for would be a decision to be made by and action necessary to be taken by your agency's computer support team. UnlockTalent has no control over these settings. Please consult your agency's smart card guidance for further information. Contact your agency's technical support or help desk for assistance.
Your computer and browser stores in memory the certificate that was selected on the "Certificate Selection" window. If you selected a certificate other than the correct (authentication) certificate, your computer may have stored this incorrect selection. Instead of allowing the user to select a certificate again, the certificate is stored and UnlockTalent is sent the incorrect certificate. The selection is stored in memory until a certain time limit has expired, the computer is rebooted, or the SSL (Secure Sockets Layer) memory state has been manually cleared in the browser by the user. This is behavior that is built into the computer and the browser to speed up the smart card authentication process for subsequent logins on a particular site. Each agency may decide and set the length of time for the stored certificate to be removed from memory. The time limit could be several minutes to several hours.

Follow the steps in the Question - "How do I clear the stored certificate and PIN?" below to learn how to clear the memory.
If your computer has stored the selected certificate and you want to see the "Certificate Selection" window or "Enter Your PIN" window again, follow the below steps to manually clear the SSL (Secure Sockets Layer) memory state. This will clear the memory state regardless of which browser was used to access the site with a smart card.

  1. Close all browser(s) that you were using to login with UnlockTalent
  2. Open an Internet Explorer browser
  3. Click on the Tools Menu. If you do not see the menu, you will need to enable it in the browser settings
  4. Click on the Internet Options menu. The Internet Options window will appear.
  5. Select the Content tab at the top of the window.
  6. Click on the "Clear SSL state" button under the Certificates heading. This will clear the Secure Sockets Layer state that stores the certificate.
  7. You should receive a message stating the "The SSL cache was successfully cleared."
  8. Close out of the windows by clicking the OK button.
  9. Close and reopen the browser.
  10. Attempt to log in to UnlockTalent with your smart card.
If this does not work the first time, you may want to try the steps again. Sometimes the memory does not clear the selection and you will need to reboot your computer. UnlockTalent has no control over these settings. Please contact your agency's technical support or help desk for further assistance.
When your smart card was issued, you were either assigned or you choose a group of numbers to use as your PIN (Personal Identification Number). This PIN is part of the two factor protection with smart cards. It is the "something you know" and the card is "something you have". If your smart card is lost or stolen, someone will not be able to use the card and your identity without knowing the PIN associated to it. Use this number with your certificate when logging into UnlockTalent with your smart card.

Your PIN is checked by your computer when you use your certificate. If the PIN entered does not match what is stored for your card, you will receive additional chances to enter the correct value. After a certain number of failed PIN entries, your smart card will be locked. This is done based on your agency's smart card policy and is locked by card software on the card and your computer.
This is behavior that is built into the computer and the browser to speed up the smart card authentication process for subsequent logins on a particular site. Each agency may decide and set the length of time for the stored certificate to be removed from memory. The time limit could be several minutes to several hours.

The settings related to this behavior exists on your computer and was set by your agency's global computer policy. Therefore, the ability to change the time limit that a selected certificate is stored for would be a decision to be made by and action necessary to be taken by your agency's computer support team. Please consult your agency's smart card guidance for further information. Contact your agency's technical support or help desk for assistance.
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